Privacy Policy

Last updated: 18 August 2026

1. Introduction

LGE Services respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• Visit our website
• Contact us through our website, by email or through another communication channel
• Enquire about our services or training
• Request a quotation or proposal
• Work with us as a client, supplier, contractor or professional contact
• Otherwise interact with LGE Services

For the purposes of UK data protection law, the data controller is:

LGE Services

Company number: 15823655

Registered in: England and Wales

Registered office: 23 The Ropery, St Peter’s Basin, Newcastle upon Tyne, NE6 1TY

Email: info@lgeservices.co.uk

Website: www.lgeservices.co.uk

In this Privacy Policy, “LGE Services”, “LGE”, “we”, “us” and “our” refer to the company identified above.

2. Personal information we collect

The personal information we collect depends on how you interact with us.

Contact and professional information

This may include:

• Your name
• Email address
• Telephone number, if you choose to provide it
• Job title
• Employer or organisation
• Business address
• Professional contact details

Enquiry and correspondence information

This may include:

• Information entered into our website forms
• The nature of your enquiry
• Your service, project or training requirements
• Emails and other correspondence
• Records of discussions and communications
• Feedback you provide to us

Client, supplier and project information

If you work with LGE Services, we may collect:

• Business contact information
• Contractual and commercial information
• Quotations, proposals and purchase orders
• Project correspondence
• Site access, mobilisation and delivery information
• Records required to provide, manage or document our services
• Invoicing, payment and transaction information
• Information required for legal, regulatory, insurance or health and safety purposes

Project documentation may occasionally contain personal information about client representatives, contractors, suppliers or other project participants.

Website and technical information

When you visit our website, we or our website service providers may collect:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• General geographic location derived from your IP address
• Website performance and diagnostic information
• Cookie and consent preferences

We only use non-essential analytics or tracking technologies where the required consent has been obtained.

Marketing preferences

We may record:

• Whether you have agreed to receive marketing communications
• The types of communications you are interested in
• Whether you have unsubscribed or objected to marketing
• Your communication preferences

Sensitive personal information

Our website is not intended to collect special category personal information, such as information about health, ethnicity, religious beliefs, political opinions or biometric data.

Please do not submit sensitive, classified or confidential information through an ordinary website form unless suitable arrangements have been agreed with us.

3. How we collect personal information

We may collect personal information:

• Directly from you
• Through our website forms
• Through emails, meetings, telephone calls and correspondence
• Through contracts, quotations and project documentation
• From your employer, client or organisation
• From project teams, suppliers and contractors
• From referrals and professional contacts
• From publicly available professional sources
• Through website cookies and similar technologies
• From service providers acting on our behalf

4. How we use personal information

We may use your personal information to:

• Respond to enquiries
• Understand your requirements
• Arrange meetings or discussions
• Prepare quotations, proposals and tenders
• Provide and administer our services
• Manage training enquiries and bookings
• Communicate about projects and services
• Manage client, supplier and professional relationships
• Process invoices and payments
• Maintain financial and business records
• Operate, maintain and secure our website
• Monitor website performance
• Understand how visitors use our website
• Prevent fraud, misuse and security incidents
• Meet contractual, legal, regulatory and insurance requirements
• Establish, exercise or defend legal claims
• Improve our services and business operations
• Send relevant business communications where permitted by law

We will not sell your personal information.

5. Our lawful bases for processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Contract

We may process personal information where it is necessary to:

• Take steps at your request before entering into a contract
• Enter into or perform a contract with you
• Provide services or training you have requested
• Administer an existing contractual relationship

Where a contract is with your employer or organisation rather than with you personally, we may rely on legitimate interests instead.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

• Responding to business enquiries
• Preparing proposals and quotations
• Developing and maintaining professional relationships
• Providing and improving our services
• Managing projects, suppliers and business administration
• Protecting our website, systems and business
• Maintaining appropriate records
• Communicating with relevant business contacts
• Establishing, exercising or defending legal claims

Legal obligation

We may process personal information where necessary to comply with legal or regulatory requirements, including:

• Accounting and taxation obligations
• Health and safety requirements
• Employment requirements
• Regulatory reporting
• Fraud prevention
• Responding to lawful requests from public authorities

Consent

We may rely on your consent where required, including for:

• Non-essential cookies and analytics
• Certain electronic marketing communications
• Any other activity for which consent is the appropriate lawful basis

You may withdraw your consent at any time by contacting us. Withdrawing consent does not affect processing carried out before consent was withdrawn.

6. Marketing communications

We may occasionally send relevant information about our services, training, projects or business activities where permitted by law.

Depending on the circumstances, we may rely on your consent or our legitimate interests. We will consider the requirements of the Privacy and Electronic Communications Regulations when sending electronic marketing.

You can stop receiving marketing communications at any time by:

• Selecting the unsubscribe option included in the communication
• Replying and asking to be removed
• Emailing info@lgeservices.co.uk

We may retain limited information on a suppression list to make sure we respect your request.

Operational, contractual and project communications are not marketing communications and may still be sent where necessary.

7. Cookies and similar technologies

Our website may use cookies and similar technologies.

Strictly necessary cookies

These may be used to:

• Enable essential website functions
• Maintain website security
• Support website forms
• Prevent spam or malicious submissions
• Remember your privacy and cookie preferences

Strictly necessary cookies do not normally require consent.

Analytics and non-essential cookies

With your consent, we may use analytics or similar technologies to understand:

• How visitors use the website
• Which pages are visited
• How visitors find the website
• How the website performs
• Whether visitors experience technical problems

Non-essential cookies should not be activated until you have provided the required consent.

You can accept, reject or manage non-essential cookies through the cookie controls displayed on our website. You can also manage cookies through your browser settings.

Changing or disabling certain cookies may affect how parts of the website function.

8. Who we share personal information with

We may share personal information with trusted third parties where reasonably necessary, including:

• Website hosting and form-processing providers
• Email, communications and IT service providers
• Cloud storage and business software providers
• Analytics providers, where the required consent has been obtained
• Accountants, insurers, auditors, lawyers and professional advisers
• Clients, suppliers and contractors where necessary for a project
• Payment and financial service providers
• Government bodies, regulators, courts or law enforcement authorities
• Prospective purchasers and their advisers in connection with a business sale, restructuring or transfer

Our website is built and hosted using Webflow. Information submitted through website forms may therefore be processed through Webflow’s systems.

Third parties may act as processors on our behalf or as independent data controllers, depending on the circumstances.

Where a service provider processes personal information on our behalf, we require it to use the information only for authorised purposes and to apply appropriate security measures.

We do not sell or rent personal information to third parties.

9. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is in place. This may include:

• Transferring information to a country covered by UK adequacy regulations
• Using the UK International Data Transfer Agreement
• Using the UK Addendum to approved standard contractual clauses
• Applying another safeguard permitted under UK data protection law

You may contact us for more information about safeguards relevant to your personal information.

10. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, contractual, accounting or reporting obligations.

Our usual retention periods are:

• General enquiries: up to 24 months after the last meaningful communication
• Unsuccessful proposals and quotations: normally up to 24 months
• Client, supplier and project records: normally up to six years after the relationship or project ends
• Financial and transaction records: for the period required under applicable tax and accounting law
• Website security and technical logs: normally up to 12 months
• Marketing information: until you unsubscribe, object or the information is no longer relevant
• Cookie and consent records: for as long as reasonably necessary to demonstrate and respect your preferences

We may keep information for longer where required by law, an active contract, a dispute, an investigation, an insurance requirement or a legitimate project need.

When information is no longer required, we will delete it, anonymise it or securely dispose of it.

11. How we protect personal information

We use appropriate technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper use
• Alteration
• Destruction
• Unlawful disclosure

These measures may include secure systems, access controls, backups, staff procedures and appropriate agreements with service providers.

No website, online service or electronic transmission is completely secure. You should avoid sending sensitive, classified or confidential information through an ordinary website form unless secure arrangements have been agreed with us.

12. Your data protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask to receive or transfer certain information in a portable format
• Withdraw consent where processing is based on consent
• Object at any time to the use of your information for direct marketing
• Complain to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal exemptions.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object to processing based on legitimate interests. If you object, we will stop the relevant processing unless we can demonstrate compelling legitimate grounds to continue or the processing is required for legal claims.

To exercise your rights, email info@lgeservices.co.uk.

We may need to confirm your identity before completing your request. We will not normally charge a fee, although the law permits a reasonable fee or refusal in certain limited circumstances.

13. Automated decision-making

We do not use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects.

14. Children’s information

Our website and services are intended for businesses and professional users. They are not directed at children, and we do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us.

15. Third-party websites

Our website may contain links to websites operated by third parties.

We do not control these websites and are not responsible for their content, availability, security or privacy practices. You should review the privacy information provided by any third-party website before submitting personal information.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so we can investigate and respond.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Website: www.ico.org.uk/make-a-complaint

You are not required to contact us before making a complaint to the Information Commissioner’s Office.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our activities, website, service providers or legal obligations change.

The latest version will be published on this page with an updated revision date.

18. Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact:

LGE Services

Email: info@lgeservices.co.uk

Registered office:

23 The Ropery
St Peter’s Basin
Newcastle upon Tyne
NE6 1TY

Company number: 15823655

Registered in: England and Wales

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